Faq

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WRITE US

If you are already registered, enter your username and password to access the contact form.

If you are a new customer, register by clicking on "Register" and in a few clicks you will be able to access your account and ask us all the questions you want!

CALL US

Our Customer Service is at your complete disposal for any doubts or questions relating to your online purchases. We will answer your questions from Monday to Friday from 9.00 to 21.00.

In order to be able to offer you assistance in the best and fastest way possible please indicate your order code when calling.

Call us at the dedicated number on our contact page.

We remind you that our Customer Service will observe the following closing days:

01/01/2022

06/01/2022

04/18/2022 *

08/15/2022 *

01/11/2022 *

08/12/2022 *

12/24/2022 *

12/31/2022 *

06/01/2023 *

* Customer service will be carried out from 09.00 to 21.00 (CET)

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REFUND AMOUNT

The administrative costs of reimbursement are borne by the online store. On the contrary, all shipping costs of the return to our warehouse, either by courier or by postal service, are charged to the customer. You will then be fully refunded of the value of the returned products. Free returns in store.

REFUND METHOD

The shop operates from the European Union: for this reason all transactions, even in currency, are converted into Euros following payment by the customer.

ATTENTION: Products returned paid by bank transfer are refunded only by bank transfer.

REFUND TIMES

The refund will be processed after our warehouse has received the package and carried out the quality control of the returned products. We inform you that for orders paid by credit card, refunds can take up to 4 weeks to be visible on your statement. The refund will appear on your statement with the description Camomilla Italia.

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RETURN POLICY

If you've changed your mind, you can return a product within 30 days of delivery.
Exchanges are not accepted.
Returned products must not have been worn and washed or altered in any way.
No refunds or exchanges of personalized products are made.
Returned products must have all their original tags and labels and must have their original and intact packaging, including the Camomilla Italia box.
It is mandatory to complete the online return procedure through your account.

A problem with the product received?
If you have encountered a problem with the product, please contact our Customer Service before returning or sending the items back: we will be happy to offer you a suitable solution.

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ABOUT US

Camomilla Italia is the official online store of C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. a socio unico where you can buy Camomilla Italia products and receive them directly at your home!
Browse our online catalog to view all the features of our products, and place your order in a few clicks: our team will deliver your order directly to your home.

COPYRIGHT AND TRADEMARKS

The design of this online store and all the material contained (purely by way of example: trademarks, logos, HTML code, scripts, texts, drawings, images) is an integral part of the Camomilla Italia online store. and is protected by Copyright. Any unauthorized use of such content - copying, inclusion in frames and association with content not originated on this shop - is not permitted, and will be prosecuted within the terms of the law.

BUYING GUIDE

Making a purchase on Camomilla Italia is quick and easy!
If the product you want to buy is present in our online catalog, select the required information in the product sheet and click on "Buy"; if you have already registered an account on our online store you will be immediately directed to the payment page and guided throughout the purchase procedure. Otherwise, you can make the purchase from Guest or by creating your new account

YOUR ACCOUNT

After placing an order on Camomilla Italia, you can check all the details by logging into your account by entering the email and password you chose when registering and clicking on "My purchases". From your account, you will be able to view the date, content, amount and shipping address of your order, as well as the processing status. From your account you can also contact our Customer Service from the "Contact" section and carry out the online return procedure for each order that has already been delivered.

GENERAL CONDITIONS OF SALE

Index

1. DEFINITIONS The terms and phrases listed below have the meaning indicated below, it being understood that the terms defined in the singular are also understood to be defined in the plural and vice versa.
● Customer: means any person (natural or legal person) who purchases one or more Products through the Online Shop, accepting the General Conditions.
● C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. a socio unico: means C.M.T. COMPAGNIA MANIFATTURE TESSILI S.r.l with sole shareholder owner of the Camomilla Italia brand
● Parties: jointly means C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. a socio unico and the Customers.
● General Conditions: means these general conditions of sale and any future new versions that may be published in the On Shop
● Online Shop: means the virtual shop accessible via the URL http://www.camomillaitalia.com, through which you can purchase the Products.
● Sale and Purchase Agreements: means the purchase and sale agreements of the Products concluded, pursuant to art. 3 of these general conditions of sale, with customers through the On-Line Shop.
● Orders: means the purchase orders for the Products sent by the Customers, in compliance with the General Conditions and following the procedure referred to in the following art. 6.
● Order Confirmation: means the e-mail message through which the acceptance of the Orders is communicated to the Customers.
● Price: means the selling price of the Products as indicated in the On-Line Shop corresponding to the Products themselves.
● Products: means the products published in the On-Line Shop for the purpose of their sale.
● Profile: means the area of ​​the Online Shop in which Customers can, after authentication: (i) view and modify their personal data and the addresses where the Products subject to the Orders must be shipped and delivered; (ii) view the previous Orders; (iii) access any other specific function relating to their activity in the Online Store.
2. Object
2.1 The General Conditions govern all the Sale and Purchase Agreements and form an integral part of them.
2.2 C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. a socio unico reserves the right to change the General Conditions at any time without notice, it being understood that those published in the Online Shop at the time of placing the Orders by the Customers will be considered applicable to the Sale and Purchase Agreements.
2.3 In the event of a conflict between the General Conditions and any other terms and conditions relating to the Sale and Purchase Agreements published in the On-Line Shop, the General Conditions will be applied.
3. Conclusion of the Sale and Purchase Agreements
3.1 C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. a socio unico undertakes to send the Order Confirmation to the Customers within 2 working days of receipt of the Orders from the Customers. In the same period of time, you may deny or revoke an Order Confirmation if it reports a Price of the wrong amount (even if this amount is actually indicated in the Shop) with respect to the Price List applied, as specified in point 5.1 below.
3.2 The Sale and Purchase Agreements are concluded between the Parties when the Customers receive the Order Confirmation. If the Customers do not receive the Order Confirmation within the deadline indicated in art. 3.1, the relative Order must be understood as refused and therefore without effect.
3.3 By placing and completing the Orders, the Customers declare that they have read all the instructions relating to the method of purchasing the Products referred to in the following art. 6 and to have fully accepted these General Conditions as well as having read all the additional information contained in the On-Line Shop, also recalled via links.
3.4 Orders will be filed in the database of the On-Line Shop, in accordance with the procedures and in compliance with the provisions of Legislative Decree no. 30.06.2003 n. 196 and the EU Regulation 679/2016 (GDPR) ("Privacy") and will be accessible by contacting the references referred to in the following art. 16 or by accessing the Profile.
4. Availability of Products
4.1 Without prejudice to the provisions of art. 4.6, in correspondence with each Product published in the On-Line Shop, it will be indicated whether the same: (i) is available in its warehouses; (ii) it is not available in its warehouses; (iii) is available "on request"; (iv) is "customizable".
4.2 The type of Products published in the On-Line Shop and their availability may vary at any time and the Customers, by accepting these conditions, agree that this does not entail any liability on the part of C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. a socio unico towards the customer for any change in availability or non-availability of the products.
4.3 The indication relating to the availability of the Products is not binding, it being understood that the Products indicated as "not available" pursuant to art. 4.1 (ii) cannot be ordered by Customers. In the event of unexpected unavailability of a Product indicated as available at the time the Order is sent by a Customer, without prejudice to the provisions of art. 3.2 will be communicated with a subsequent communication by e-mail, the indicative times for a new availability of the Product (s) object of the Order sent by the Customer. The Customer can withdraw the Order of this unavailable Product within 48 hours of receipt of this communication (without prejudice to the right of withdrawal pursuant to art. 9) by sending an e-mail message to the address specified in art. 16. In this case, the Price will be refunded as quickly as possible, on the same card or payment account used by the Customer (it being understood that the Products immediately available will be regularly shipped).
4.4 If there is an available indication "notify me when it becomes available again" corresponding to a Product, it means that this Product, at that time, is not available in the warehouses but that it will be restocked as soon as possible.
4.5 If a Product indicates "customizable" it means that this Product can be modified / adapted / customized according to the specific requests of the Customers. In this case, Customers must specify their requests in the appropriate space at the time of placing the Orders. After sending the Order Confirmation, Customers will receive by e-mail, the deadline for shipping the customized product. This term is intended as purely indicative and does not involve any constraint for C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. a single shareholder.
4.6 C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. a socio unico reserves the right not to indicate the availability of or some Products published in the On-Line Shop.
5. Price and shipping costs; taxes and duties
5.1 The Price is expressed in € (Euro), except for countries with different foreign currencies or at the sole discretion of C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. The applicable Price is the one published on the Online Shop at the time the Orders are placed by the Customers. The Client must do everything in his power to ensure that he is aware of the currency used in the transaction, and C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. a socio unico will not be held responsible for any loss or damage due to the use of a different exchange rate.
5.2 The Price is inclusive of VAT in the applicable percentage and depending on the legislation (for example 22%, excluding countries where the applicable VAT number differs, such as the United Kingdom where it is 20%) if the Products are shipped and delivered within the European Union. If the Products are shipped and delivered outside the European Union, the Price is exclusive of VAT.
5.3 The Price does not include shipping costs. Therefore, Customers will be asked for a contribution for the shipping costs which may vary according to the type of delivery, the quantity of Products to be delivered, their volume, their weight and their destination.
5.4 The contribution requested by C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. a socio unico for shipping costs is indicated, separately from the Price, before sending the Order by the Customers and will be paid by the Customers together and at the same time as the payment of the Price in accordance with the procedures set out in art. 7.
5.5 Any taxes, duties, duties and other charges provided for by the laws of the State where the Products are shipped and delivered will be entirely borne by the Customers and paid by them upon delivery of the Products, directly to the competent tax or customs authorities or to the courier in charge of delivery.
6. Methods of sending Orders
6.1 In order to proceed with the sending of Orders, Customers can register in the Online Shop by entering all the "mandatory" data and choosing a password to send the Orders and to access, even at a later time, their Profile .
6.2 Customers can purchase the Products by selecting them in the section of the On-Line Shop dedicated to the type of Product they are looking for and inserting them in the "cart". If the Products that the Customers intend to purchase are more than one, the same procedure above must be repeated by clicking on "add other products". Once the choice of Products has been completed, Customers must, if they have not already done so previously, proceed with the registration pursuant to art. 6.1 or, if already registered, they must authenticate by entering their e-mail address and password in the appropriate spaces and click on "proceed to purchase". Having verified the correctness of the data relating to the chosen Product (s) and the "sending information", Customers must choose the payment method referred to in art. 7. Once the payment method has been chosen, Customers can proceed with sending the Orders by clicking on "send". The Customer must ensure that his login details are not disclosed to third parties. C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. a socio unico will not be held responsible if third parties are able to access the customer's account using the correct "login" data.
7. Terms of payment
7.1 Customers can pay the Price and the contribution for the shipping costs referred to in art. 5 by credit card, PayPal, bank transfer or other means of payment that may be indicated in the On-Line Shop. C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. a socio unico reserves the right to vary, at any time, the means of payment that can be used by the Customers, it being understood that those published in the On-Line shop at the time the Orders are placed by the Customers will be considered usable.
7.2 In case of payment by credit card, the charge to the Customers of the Price and the contribution for the shipping costs referred to in art. 5 takes place, once the credit card data has been verified and the authorization for the debit from the company issuing the credit card used by the Customers has been received, at the same time as the Order Confirmation is sent. The credit card data sent during the execution of the Orders are protected and are sent directly to the banking company that manages the payments. Payment is made directly on a secure server, with SSL encryption key. Credit card details will not be accessible to C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. to a shareholder or in any case to third parties, neither at the time of sending the Orders nor subsequently. For this reason, in the credit card statement, customers will be charged with the purpose of "CMT NA".
7.3 In case of payment by bank transfer, Customers must make the transfer to the bank details indicated in the Online Shop, indicating the order number (including the initial letters) communicated at the time of sending the order. 'Order by the Customers and in the Order Confirmation.
7.4 In case of payment via PayPal, at the time the Orders are placed by the Customers, the web session will be transferred to the secure PayPal website. On this website, customers can complete the payment of the price and the contribution for the shipping costs referred to in art. 5 using their own PayPal account and according to the conditions of use of the PayPal service subscribed by the Customers at that time or previously. The charge of the Price and the contribution for the shipping costs referred to in art. 5 on the PayPal account of the Customers takes place simultaneously with the sending of the Order Confirmation.
7.5 If requested by the Customers at the same time as placing the Orders, a regular invoice will be sent to the Customers by e-mail or post. For the purposes of issuing the invoice, the information provided by the Customers is valid. No variation of the invoice will be possible after its issue
7.6 The information received pursuant to this article 7 will be used exclusively to complete the procedures relating to the sale of the Products and for the reimbursement procedures in the event of exercising the right of withdrawal pursuant to art. 9. by the Customers.
8. Shipping and delivery of the Products
8.1 Given that the "shipment" of the Products means the delivery of the same to the couriers selected from time to time pursuant to art. 8.2, the Products will not be shipped until the payment of the Price has been received; once the payment of the Price has been received, the Products will be collected by the couriers at the warehouses: (i) in the case of available Products (as defined in Article 4.): - within 3 working days of receipt of the debit authorization notice pursuant to art. 7.2 in case of payment by credit card; - within 3 working days from the time the payment information has been made available in case of payment by means other than credit card; (ii) in the case of available Products that have become unavailable (as defined in Article 4.3), within 3 working days from the moment in which the Product or these Products are available again; if the products are not available again, the amount paid for these products will be refunded as soon as possible on the same payment method used by the customer and will be notified by e-mail; (iii) in the case of "on request" Products (as defined in Article 4.4.), within 3 working days from the time they are available; (iv) in the case of "customized" Products, (as defined in Article 4.5.), within 3 working days from the time they are available; (v) in the event that the availability of one or more Products is not indicated (as per the option referred to in Article 4.6) and the Products are available at the time the Order is sent by the Customers: - within 3 working days of receipt of the debit authorization notice pursuant to art. 7.2 in case of payment by credit card; - within 3 working days from the time the payment information has been made available in case of payment by means other than credit card; (vi) in the event that the availability of one or more Products is not indicated (as per the option referred to in Article 4.6) and the Products are not available at the time the Order is placed by the Customers, within 3 days working from the moment the Products become available.
8.2 The shipment of the Products, in the States indicated in the On-Line Shop, takes place via express couriers selected from time to time depending on the Product object of the Order and the place of destination. The Products are shipped and delivered by the selected courier, to the address indicated by the Customers at the time of registration pursuant to art. 6.1 or to a different address indicated at the time the Order is sent.
8.3 Products shipped pursuant to art. 8.1 and 8.2 will be delivered by selected couriers approximately: - in Italy within 48 hours from the date of shipment; - outside Italy within 15 days from the date of shipment. C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. a socio unico assumes no responsibility for the delay in delivery of any product.
8.4 The delivery terms referred to in art. 8.3, are purely indicative and do not involve any constraint for a single C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. a single shareholder
8.5 In order to allow Customers to follow the status of their Orders, an Order number will be generated which, entered in the "My purchases" section - accessible from all pages of the On-Line Shop - allows you to check all information relating to the Orders.
8.6 Customers can also check the status of their Orders thanks to the online "Order Tracking" function provided by the courier for delivery. This verification can be carried out by the Customers only after the shipment of the Products and using the tracking data communicated by e-mail or by accessing the Profile.
8.7 Customers, or other subjects appointed by the Customers who are at the address indicated for the delivery of the Products in the Order Confirmation, are required to verify, at the time of delivery, that: (i) the Products correspond to what is indicated in the courier transport document (DDT) both in terms of number and type; (ii) the packaging / packaging of the Products is intact, not damaged, nor wet or otherwise altered, even in the materials of those usury.
8.8 Any damage to the packaging / packaging of the Products must be immediately contested by the Customers by placing a written control reserve on the proof of delivery by the courier. It is understood that, once the courier's document has been signed without any dispute, the Customers can no longer raise any objection with reference to the external characteristics of what has been delivered.
8.9 The Products can be delivered by couriers only to Customers or to persons authorized by them; the person to whom the Products are delivered must sign to certify the delivery. Couriers do not deliver to post office boxes or by placing the Products in letterboxes or other similar places.
9. Right of withdrawal
9.1 If the Customers are "consumers" (ie a natural person acting for purposes unrelated to the entrepreneurial, commercial, craft or professional activity possibly carried out), the Customers have the right, pursuant to and for the purposes of art. 64 of Legislative Decree no. 206/2005, to withdraw from the Sale and Purchase Agreements within 30 days from the date of receipt of the Products covered by the Sale and Purchase Agreements. The right of withdrawal must be exercised by the Customers by sending a written communication, by e-mail to the address referred to in art. 16., containing: (i) the manifestation of the will to exercise the right of withdrawal; (ii) the indication of the Order that gave rise to the Sale and Purchase Agreement from which they intend to withdraw.
9.2 In case of exercise by the Customers of the right of withdrawal referred to in this art. 9 .: (i) Customers undertake to return the Products within 10 working days from the date of the notice of withdrawal pursuant to art. 9.1; (ii) all costs related to the return of the Products are entirely borne by the Customers; (iii) The reimbursement of the Price will take place as soon as possible, and in any case within 30 days from the date of receipt of the notice of withdrawal pursuant to art. 9.1, provided that: - the Products have been returned and are intact; - the original packaging / packaging of the Products is also returned and the same is intact; - any accessories, instruction manuals, etc. are also returned and they are intact; - the Products have not been used; (iv) Clients will be notified of how to reimburse the Price with a request for their bank details (IBAN and account holder).
9.3 If Customers exercise the right of withdrawal in a manner that does not comply with the methods and terms referred to in this article 9, Customers are not entitled to a refund of the Price.
9.4 As an alternative to exercising the right of withdrawal referred to in this art. 9, "Consumer" Customers (according to the definition referred to in Article 9.1) can opt for a "product change" according to the methods and terms specified in the Online Shop.
10. Defects / non-conformities of the Products
10.1 If the Products have a guarantee recognized by the manufacturer of the same (commercial / conventional guarantee), any defects / discrepancies of the Products must be reported by the Customers directly to the manufacturer according to the methods and terms indicated in the guarantee itself.
10.2 "Consumers" customers (as defined in art. 9.1) may request the seller, within the term set out in art. 132 of Legislative Decree 206/05 (Consumer Code), the remedies provided for by the Consumer Code for the lack of conformity of the Products existing at the time of delivery of the goods. 11. Product Liability The manufacturer of the Products is the person responsible for any damage caused by defects in the Products themselves.
12. Privacy C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. a socio unico declares and guarantees that the personal data of customers will be processed in accordance with the provisions of Legislative Decree 196/03 and EU Regulation 679/2016 (GDPR). Details relating to the methods of data processing are communicated to customers at the time of registration pursuant to art. 6.1 or 6.2.
13. Errors and / or inaccuracies in the On-Line Shop
13.1 C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. a socio unico agrees that the On-Line Shop will be checked regularly in order to avoid possible errors or inaccuracies. However, it is possible that the On-Line Shop contains, or may over time contain, errors, inaccuracies or omissions.
13.2 C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. a socio unico therefore reserves the right to correct errors, inaccuracies or omissions contained in the On-Line Shop even after an Order has been sent and also reserves the right to change or update information at any time without prior notification to the Customers.
14. Intellectual property All intellectual property rights connected to the On-Line Shop (including its contents) are the exclusive property of C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. a single shareholder. The Online Shop and its contents cannot be reproduced either in whole or in part, transferred by electronic or conventional means, modified, connected and used for any purpose without the prior written consent of C.M.T. COMPANY MANIFATTURE TESSILI S.R.L. a single shareholder.
15. Applicable law
15.1 The General Conditions and the Sale and Purchase Agreements are governed by Italian law (and in particular by Legislative Decree 206 of 06/09/2005 - which in articles 50 to 67 governs distance contracts - and by Legislative Decree 70 of 09/04/2003 on electronic commerce) and in the light of this they must be interpreted.
15.2 For whats any dispute that may arise in connection with the General Conditions and / or the Sale and Purchase Agreements, the Naples court will have exclusive jurisdiction "except for" consumer "Customers, who may activate an out-of-court dispute resolution procedure compliant with the requirements referred to in Articles 141 and ss. of Legislative Decree 206 of 06/09/2005. In the event that the Customer activates the aforementioned procedure, it guarantees its participation in an attempt at an amicable settlement that the user can promote before RisolviOnline, an independent and institutional service provided by the Chamber of Arbitration of the Milan Chamber of Commerce. " A European platform has been established for the online resolution of consumer disputes (so-called ODR platform). The ODR platform can be consulted at the following address http://ec.europa.eu/ consumers / odr /
16. Contacts For further information and assistance on the On-Line Shop or on how to purchase on the On-Line Shop or on Sale and Purchase Agreements, Customers can contact our customer service.

CUSTOMER SERVICE

Our Customer Service is at your complete disposal for any doubt or question: contact us via email using the appropriate form, or call us from Monday to Friday from 9 to 21 GMT (RM) at the dedicated number on our contact page .
For specific information on Camomilla Italia products, please contact the manufacturer directly.

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